According to the Ministry of Commerce, we do not return jewelry unless the product is defective.
If the product is defective, you may request within one (1) day of receipt of the product to request a “Refund / Product Request” to return the product to LUSTRO.
You must contact us to fill out the Refund Request form before proceeding with the refund. The refund request form is valid for 3 days from the date of issue.
If the product is returned due to a malfunction of the product, a defect from the manufacturer, damage caused during the delivery of the product or due to incorrect/wrong product delivery, no additional service charge will be charged. In case of return for other reasons, a shipping charge will be charged to the customer.
When preparing to return the product, the product must be in its original condition with complete accessories and certificates attached. We do not accept returns of products containing scratches or have been damaged by misuse or malfunction caused by the use of a non-conforming volt. We have the right to agree to accept returns of products that do not meet the above criteria.